Privacy Policy

Welcome to MENTISGO("MENTISGO", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, mobile applications, counselling services, admission support services, or any other services offered by MENTISGO.

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein.

1. Who We Are

MENTISGO is an international education platform providing services including student counselling, university selection, admission application assistance, scholarship guidance, visa documentation support, loan facilitation, accommodation, and pre-departure/post-arrival support.

2. Information We Collect

We may collect the following categories of information:

Personal Information

Full name, date of birth, gender, nationality, passport details, photo, address, email address, and telephone numbers.

Academic Information

Educational history, transcripts, degrees, mark sheets, CGPA, English test results (IELTS, TOEFL, PTE, Duolingo, etc.), standardized tests, essays, LORs, and CVs.

Financial Information

Where required for admissions or visa purposes: bank statements, sponsorship documents, financial guarantees, and education loan/scholarship details. MENTISGO does not store payment card information.

Immigration Information

Passport, visa documents, immigration records, biometric details, and travel history.

Technical Information

IP address, browser type, device details, session information, cookies, and website usage analytics.

3. How We Collect Information

Information may be collected through registration forms, counselling sessions, online applications, live chat, WhatsApp, emails, partner institutions, expat events, and third-party integrations.

4. Purpose of Processing

We process personal information to recommend universities, submit applications through platforms like coursefinder.ai, communicate with universities, facilitate scholarships/visas, verify identity, and prevent application fraud.

5. Legal Basis for Processing

We process information based on consent, performance of a contract, compliance with legal obligations, or legitimate business interests.

6. Sharing of Information

Your info is shared with universities, colleges, visa processing platforms like coursefinder.ai, immigration departments, and support service providers. We do not sell or rent info for third-party marketing.

7. International Data Transfers

As part of international admissions, data may be transferred outside your country. We implement reasonable safeguards during these transfers.

8. Data Security

We implement appropriate technical and organizational measures to safeguard personal information against loss, unauthorized access, or misuse.

9. Data Retention

We retain personal information only for as long as necessary to provide our services, meet contractual requirements, or comply with legal obligations.

10. Cookies

MENTISGO uses cookies to improve website performance, remember user preferences, analyze traffic, and enhance security.

11. Marketing Communications

With consent, we may send newsletters, admission intakes updates, scholarship listings, and events info. You can unsubscribe at any time.

12. Your Rights

You may request to access, correct, delete, or restrict the processing of your personal information, subject to legal limits.

13. Children's Privacy

We do not collect information from minors without appropriate parental or legal guardian consent.

14. Third-Party Websites

We are not responsible for the privacy practices, content, or security of external websites linked on our portal.

15. Fraud Prevention

We use information to verify identities and document authenticity. Suspected fraud is shared with universities, testing bodies, and immigration departments in accordance with applicable laws.

16. Changes to this Privacy Policy

Updated versions are published on our website together with the revised effective date.

17. Contact Us

For questions or requests, please contact us:
MENTISGO
Email: privacy@mentisgo.com
Admissions: admissions@mentisgo.com
Website: https://mentisgo.com
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (Pakistan Standard Time)

18. Consent

By accessing our website, creating an account, submitting an inquiry, or using any MENTISGO service, you acknowledge that you have read, understood, and agreed to this Privacy Policy.